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Refresh - Aesthetics & Wellness

Updated 2026-08-07 · 3,698 reviewed · 97 listed · Scored from 942 Google reviews · How we rank ›

4.6(942) 82 composite score See reviews on Google ✓ Google-verified
General TRT TherapyHormone Optimization & Anti-AgingFast Lab Testing & ResultsMen's Health & Sexual Wellness ClinicIV Therapy & Wellness Add-ons
Refresh - Aesthetics & Wellness
Services
General TRT Therapy, Hormone Optimization & Anti-Aging, Fast Lab Testing & Results
Reviews
942

What recent reviews say

Most visits run smooth: staff greet warmly, aestheticians work fast and make clients feel comfortable, and results show quickly. But the recent buyout from Ideal has caused real friction. Some clients report appointments cancelled with no text or call, deposits withheld, and scheduling mix-ups that wasted their time and money.

Emily stands out as the go-to laser aesthetician and is repeatedly named. Services span injections (Botox, Dysport), laser hair removal, and skin treatments. The Brandon location is described as clean and cute. Warranty transfers from the previous business (Ideal) appear unresolved.

Praised for
  • knowledgeable and caring staff
  • quick and professional service
  • excellent aesthetic results
  • warm, welcoming front desk
Watch-outs
  • communication failures after acquisition
  • appointment cancellations without notice
  • deposit refund disputes
  • inconsistent appointment scheduling
knowledgeable-staffprofessional-discreetfriendly-front-deskfast-lab-resultspoor-communicationclean-facilityresults-noticeable
Best for: Clients seeking laser hair removal or injectables who value speed and a comfortable atmosphere.
Think twice if: Former Ideal clients with active warranties; recent communication and scheduling issues have frustrated multiple customers after the buyout.

Strengths

  • fast laser and injection appointments
  • named aesthetician (Emily) praised for skill and care
  • clean, welcoming facility
  • expanded service menu (cosmetics to wellness)

Worth knowing

  • Emily is a repeatedly praised laser aesthetician
  • Laura noted for professional and efficient injections
  • Staff include NP and front desk team members praised for personability
  • Brandon location described as clean and cute
  • Recent acquisition of Ideal Image created service and communication disruptions
  • Some clients held deposits after business cancelled their appointments without notice

What reviews say by service

Hormone Optimization & Anti-Aging
Botox and Dysport injections praised as quick and professional; clients report good comfort and results.
IV Therapy & Wellness Add-ons
IV therapy listed on website; not detailed in reviews.
Fast Lab Testing & Results
No review evidence of lab testing or results speed.

How it compares

  • Rated 4.6 against a 4.87 average across the 85 general trt therapy businesses listed here.
  • Has more Google reviews than 98% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 74
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
822
4
20
3
10
2
14
1
76

Common questions

Do you honor Ideal Image warranties?
The acquisition is recent, and warranty transfers have been problematic. Multiple former Ideal clients report their warranty claims were cancelled without notice or were denied refunds. Contact the Brandon location directly about your specific warranty.
How long does a laser hair removal session take?
Reviewers note sessions are faster than expected, making scheduling easier for follow-ups. Exact times are not stated in reviews.
Is Emily available for laser treatments?
Emily is repeatedly mentioned as the laser aesthetician. Book at the Brandon location and request her; high demand likely, so early scheduling is suggested.
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Last updated 2026-08-07